360 degree view of your customer



To manage customers effectively you need a 360 degree view that includes: customer order status, sales trend, products purchased, on-time delivery performance, customer complaints, gross margin, past due receivables, etc. Complete visibility of customer information leads to excellent customer service, customer delight, sales growth, faster collection of receivables, etc. Gathering this information is often a manual and time consuming effort and by the time it is compiled the information has become outdated. Companies that struggle to get this information in a timely manner need the Diacto solution. Diacto delivers all the aforementioned key performance indicators on the device of your choice anytime, anywhere.

Deliverable Features:

  • Each of these KPIs can be fine tuned to suit customer specific requirement as part of solution deployment effort.
  • KPIs we deliver has the drill path up to transaction line level and NOT just a summary chart
  • Our solution is deployed on a world class business management platform that provides advanced features like AI based notification alerts, self-service analytics and loads of other features

To learn more you can reach Diacto at info@diacto.com


Customer Orders

Due Today/This Week/This Month by Customer

Past Due by Day/Month by Customer

By Plant/Country/Region

Pending Acknowledgement

Lead Time - Requested vs Promised

Sales

Daily/monthly/Yearly

Worldwide at Parent Level

Year-On-Year by Month

Forecast vs Actual

By Product Category

Pricing

Average Price by Month

Price Increase & Impact on Gross Profit

Last Price Increase/Decrease for any product


Delivery Performance

Order Status

As per Promised Date

As per Requested Date

Lead Time: Requested Date vs Promised Date vs Ship Date

Manufacturing

Daily Work Orders Pegged to Customer

Customer Work order status

Receivables

Past Due by Age

Past Due Trend

Total Amount Due

Credit Limit Consumption

Payment Track Record


Gross Margin

Average overall by Month/Year

Average by Product by Month

Top 10 by Product

Bottom 10 by Product

Gross Margin Trend

Customer Master

Payment Terms

Credit Limit

Locations

Sales Rep

Parent

Bill-Tos and Ship-Tos