In today’s world, where things move and change at a breakneck speed, a slow and incompetent HR department can decelerate a company’s progress.
It is because HR is no longer just a department. Instead, it has become a strategic hub that directly impacts a company’s bottom line and success.
Conventionally, the corporate world considers the IT management system a cornerstone of operational excellence. However, many companies are now realizing the significance of applying similar workflow automation principles to HR.
This is where ServiceNow HR service delivery steps in. Let’s see how it can transform HR operations with ServiceNow employee workflows.
ServiceNow HRSD is a set of applications that help digitize, unify and automate various HR processes. It eliminates redundancies by reducing manual work, eliminating silos caused by disparate systems and minimizing employee requests.
Deploying HSRD refers to embracing an array of benefits resulting from:
Employee Workflows is a comprehensive offering that lets employees collaborate productively, enhancing productivity and increasing agility. It benefits companies in various ways, some of which include the following:
Let’s now see how you can transform HR operations through ServiceNow HRSD with Employee Workflows.
From delivering employee centric experiences to leveraging real time analytics and insights, here’s how ServiceNow HRSD can drive the change.
Fundamentally, HRSD adopts the employee first approach. This is evident from its single portal, where employees can find answers to their HR related questions, submit requests and track query progress. A unified portal eliminates the need to navigate different systems and offers a uniform, intuitive experience to employees.
Onboarding an employee is usually a time consuming process, involving a labyrinth of tasks across various departments. ServiceNow HRSD automates these intricate cross departmental workflows, ensuring a seamless and efficient transition for new employees. On the other hand, it also streamlines the offboarding process, ensuring all the necessary tasks are completed smoothly. While enhancing the employee experience, it curtails manual effort and errors that may take place during the process.
The way ITSM deflects common issues, HRSD also helps employees find answers to their questions with the help of a comprehensive knowledge base and AI-powered virtual assistants. Employees can seek help from these agents or assistants who guide them to relevant information and even initiate workflows. While delighting employees, it frees up HR staff to focus on the more strategic initiatives. Therefore, ServiceNow HR Service Delivery isn’t just a platform but an empowerment.
Case management is another important offering. It enables HR to efficiently manage and resolve more complex concerns relating to performance, sensitive grievances, policy exceptions, deviations, non-compliance, etc. The system routes cases to the right HR specialist, ensuring effective solutions and timely resolution.
As mentioned earlier, Employee Workflows enables employees to collaborate more productively. It helps ensure that multi departmental processes like promotion, departmental transfer, etc., are executed blissfully with clear accountability and automated hand-offs.
HRSD provides HR leaders with detailed insight into the efficiency of the HR vertical. It offers comprehensive information about backlog, bottlenecks, satisfaction, etc. Additionally, the platform supports process mining to analyze processes relevant to specific KPIs and identify bottlenecks in HR service cases and Lifecycle Events cases.
HR fundamentally works for employees. Hence, for an HR, employee satisfaction and experience should be paramount. ServiceNow HRSD amplifies employee experiences by making HR services easily accessible, transparent, and efficient. Employees, therefore, feel more valued, heard and supported. Such employees are more likely to remain engaged with the business’s values, deliver their best and contribute meaningfully toward the company’s success.
ServiceNow HRSD with Employee Workflows is more than just an extension of ITSM. It is a paradigm shift. So, when implemented correctly and used optimally, it can drive a generational shift in how HR operations and experiences are.
Interestingly, the shift is already happening. Many companies are upgrading to ServiceNow HRSD and delivering more competent HR experiences.
Diacto Technologies, one of the leading IT management companies, is helping companies stay at the vanguard of this change. We are experts with years of experience and continuously evolving expertise to enhance business operations through ServiceNow.
Our comprehensive expertise and implementation support enable you to optimize each feature of ServiceNow relevant to your business.
Want to know more about our ServiceNow support and expertise? Please email us at info@diacto.com and connect with specialists directly.
