Exploring ways to boost productivity? Then, you certainly know the pains of sifting through multiple databases and assessing KPIs across fragmented departmental systems. Eventually, you gain nothing but lose many productive hours!
However, how about data driven, customizable visual interfaces that offer all the insights in a single place and in an easily digestible format? Sounds great, right?
Precisely, that’s what ServiceNow Performance Analytics Dashboards stand for. But what exactly do they mean and do? How can you boost your productivity with such dashboards? As providers of ServiceNow consulting services, we feel it is imperative to discover answers to these questions. Accordingly, we’ve done it through this blog.
These are customizable, data driven visual interfaces within the ServiceNow platform. They gather and analyze KPIs across HR, IT, customer service and many other business processes. Further, these dashboards present metrics, trends and forecasts in an easily comprehensible format.
Essentially, you can track performance, identify bottlenecks and drive continuous improvements through the insights these dashboards provide.
For example, ServiceNow Performance Analytics Dashboards can help the IT department track its incident management process.
The dashboard would display KPIs like:
Managers can monitor incidents in real time and determine if incidents are piling up. If the resolution time is more than expected, the dashboard highlights the reasons. Decision makers can act on the reason and come up with an informed solution for it. Additionally, the dashboards analyze trends to predict a spike in incidents at the month end. The team can then prepare for the numbers and prevent backlogs.
The outcome is a 20-25% reduction in resolution time, prevention of SLA breaches and enhanced user satisfaction. And not to forget, quicker, smarter decision making!
Let’s now see how ServiceNow Performance Analytics Dashboards improve departmental and organizational productivity.
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From real time visibility to driving ongoing improvements, here are six ways in which ServiceNow Performance Analytics Dashboards enhance your productivity.
Dashboards provide stakeholders instant access to live data. When the concerned people see issues in real time, they can detect them early and resolve them promptly. It saves the time otherwise spent on reporting issues manually. It also enables quicker decision making. Problems get resolved before they intensify, potentially avoiding a bigger threat or damage to the department.
Next, dashboards also help decision makers track historical data and identify trends. Reactive resolution is more of a repair. By then, the damage would have already occurred. But learning from history makes you proactive, helping you avoid mistakes.
In the above example, you saw that dashboards can forecast a rise in incoming incidents. These predictive insights can help managers allocate resources and avoid bottlenecks.
Every department in a company works towards common organizational objectives. Nevertheless, each one has unique KPIs through which they contribute.
For instance, HR KPIs include retention rate, attrition rate, cost per employee, etc. On the other hand, the procurement department’s KPIs will be cost savings, supplier performance, purchase order cycle time, etc.
With ServiceNow Performance Analytics Dashboards, you can customize the dashboard to a department’s specific KPIs. Therefore, employees from a particular department can focus only on their KPIs and work towards meeting them.
ServiceNow Performance Analytics Dashboards are also known for their robust drill down capabilities. These allow you to move from a high level metric to the specific records that constitute the data. You can identify the root causes of performance issues and bottlenecks. Such a capability can result in quicker and better solutions.
These dashboards also make performance metrics visible across teams, improving accountability. Real time display on the screen makes everyone aware of where they stand against their targets. Live numbers and an approach like this help promote ownership. It also motivates the team to achieve better outcomes.
ServiceNow Performance Analytics Dashboards enable you to monitor diverse KPIs continuously. So, whether it is the MTTR (Mean Time to Resolve) or first call resolution rates, you can pinpoint aspects where you or your team lacks and therefore identify areas for improvement. The impact of these features goes beyond resolutions. Instead, they cultivate a culture of continuous optimization, fine tuning processes and enhancing service deliveries over a period.
Then, Diacto Technologies ServiceNow consulting services have got you covered! We are trusted ServiceNow experts who cover multiple areas, including asset management, operation management, service management, GRC and HR service delivery.
Our experts are well versed with each of ServiceNow’s features. They help you smartly integrate them into your business ecosystem to help you make the most from them. Thus, you drive measurable outcomes in terms of productivity and efficiency.
So, let’s connect over a detailed dialogue about your requirements. Email us at info@diacto.com to allow us to get in touch with you.
