In today’s hyperconnected, digital-first environment, businesses rely on complex, interconnected IT systems. Therefore, managing these systems and ensuring each works in unison demands a well-structured strategy. This is where automated IT operations management with ServiceNow comes into play. Now, if you are a company looking to automate your IT infrastructure, you must know how it benefits you and understand the various best practices to reap those advantages. So, here’s a blog that discusses both.
From accelerating IT operations to preventing incidents proactively, here are five ways why you must choose the ServiceNow ITOM platform to automate your IT operations.
Modern-day IT is an intricate network that knits several technologies and tasks. Often, the latter involves many handoffs and repetitive tasks. Managing them manually results in delays that can slow down your routine IT operations. However, automation plays a vital part here. While preventing manual delays, it ensures consistency and accuracy across various processes like patch deployment, server provisioning, and configuration updates. As a result, your IT operations become much faster and more reliable.
Contributing to strategic initiatives becomes nearly impossible if your team is engrossed in routine tasks or struggles to perform them. But automation performs routine tasks, providing your team with the time and bandwidth to focus on strategy and improvements. It helps you use resources more effectively, while saving a significant amount of costs.
Often, businesses struggle to make improvements in their IT departments due to the lack of visibility in their own operations and adequate control over them. However, features like Discovery and Service Mapping help provide a real-time of infrastructure and application dependencies. So, when you combine them with your existing workflows, you can easily detect issues, correlate root causes and trigger automated remediation.
Human errors are obvious when you do not have uniform processes. Teams will devise their unique ways to handle incidents, contain them and manage routine operations. But automation enforces standardized processes, reducing human error. So, whether you want to apply security patches or update configurations, automated workflows help you comply with your company’s internal policies and also external rules and regulations.
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Being reactive is traditional. However, when an incident occurs, the reactive approach doesn’t allow you to do much about it, apart from investigating and documenting it. This is where being proactive helps. It helps minimize issues and ensure IT operations remain streamlined. Intelligent automation plays a crucial role here. It drives this generational shift in approach by predicting and preventing IT incidents or changes.
For example, ML algorithms analyze historical performance data and logs to identify anomalies and flag potential issues before they hit and impact users. Once identified, the algorithms trigger automated prevention workflows, preventing incident and its impact.
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Similarly, when it comes to changes, workflows auto-assess the potential effect of a particular proposed change on related business services, minimizing the risk of outages resulting from uncoordinated or unexpected changes.
Automating ITOM successfully demands a well-regimented, structured strategy. The five best practices discussed below are part of it.
Avoid automating everything at once to avoid chaos and going over-budget. Rather, begin with high-value, low complexity use cases such as patching workflows, system restarts, or cloud provisioning. Once you stabilize them and review their outcomes, you can move to the more complex processes.
Automation only enhances the existing processes. Therefore, before you begin automating, you must review all the processes you want to automate and analyze and standardize them. You should ensure your workflows are built around clear, validated processes with defined SLAs, outcomes and owners.
ServiceNow provides many integrations with known cloud, monitoring and configuration tools. These can serve as accelerators that can reduce implementation time and risk.
An accurate, healthy CMDB is integral to ITOM automation. Accordingly, you must invest in Discovery Service Mapping and CMDB governance to ensure accurate data.
Automation is only as effective as its outcomes. Therefore, after deploying workflows, you must track KPIs like error rate reduction, task completion time and cost-savings. Use the analytical insights derived to optimize automation and improve continuously.
Then, Diacto Technologies welcomes you! We specialize in implementing IT operations management software such as ServiceNow to help you streamline IT and yield optimal outcomes.
Our experts understand your needs and review your IT infrastructure to determine the best-suited implementation approach. As a result, we deliver the value you precisely expect from automating your IT operations.
So, would you like to discover more about our expertise or connect with our specialists to understand how we can help you embrace automation effectively? Please email us at info@diacto.com.
