Planning to move to ServiceNow? Then, preparation is key to implementing it successfully. It is an extensive process that involves numerous aspects, including learning what to do, while also knowing what not to. As one of the trusted and experienced ServiceNow consulting companies, we feel understanding the don’ts is as crucial as knowing the dos. So, let’s learn from failed deployments and look at the most common ServiceNow implementation pitfalls and ways to avoid them.
Implementing ServiceNow appropriately can benefit you in diverse ways. Therefore, at the outset, let’s learn why implementing the platform correctly matters as much.
ServiceNow rollout is a complex journey, comprising several challenges and pitfalls. Expert consulting is vital to help you overcome them. Yet, it is a reactive approach. Knowing them beforehand can help you avoid them. It refers to a proactive approach that can help you go a long way in your ServiceNow drive.
From lack of clarity to over customization, here are six common ServiceNow implementation mistakes and ways to avoid them.
Impressed with ServiceNow capabilities and outcomes, many companies often rush to implement the platform. While that’s understood and obvious, such businesses usually lack a well defined strategy. It refers to a hassled approach that generally leads to misaligned objectives and a futile effort.
Now, how to avoid forcing yourself into such a situation? The answer is working with ServiceNow consulting companies. They can help you define success upfront, create a roadmap that aligns goals with technical execution and ensure leadership buy in.
Upgrading or moving to ServiceNow isn’t just a tactical move. It is strategic. Hence, it is imperative to involve users from early stages of the shift. If not, adoption suffers and the platform fails to deliver the expected outcomes.
So, how do you avoid a situation like this? The key is to involve users, IT and business stakeholders through workshops, testing, and early feedback. This can help you avoid mistakes that swell and become more serious as time progresses.
Resistance to change is obvious and normal. You cannot expect users, no matter their position, to accept a change after months and years of interacting with legacy systems. So, if you try to force the change, the deployment would fail miserably.
To avoid this, you must invest in communication, training and user enablement. Of course, it won’t happen in a day or two, nor would it drive the magic overnight. However, communicating the measurable benefits constantly can help users prepare themselves for the change. It can drive a steady change in the acceptance, driving a more organized and fruitful adoption of the platform.
Data quality is instrumental to the successful implementation and adoption of ServiceNow. Good quality data can lead to better outcomes, while bad data quality can result in inaccurate reporting and poor decision making.
Ignoring the importance of data quality can make or break ServiceNow implementation. Accordingly, you must cleanse and validate data before migration. One of the keys to it is establishing ongoing data governance practices to serve your ServiceNow implementation objectives and optimize its benefits.
Customization is integral to implementing ServiceNow. But going overboard with it can complicate functionalities, ruining the entire show. Besides, over customization can increase maintenance costs and make upgrades complex and painful.
This is where ServiceNow consulting companies come into play. Partnering with them helps you avoid over customizing ServiceNow. One of the recommendations in this regard is to stick to ServiceNow out of the box capabilities wherever possible. You must consider customization only when it adds clear and measurable value.
One of the most trusted ServiceNow consulting companies, Diacto Technologies is a comprehensive ServiceNow partner with proven expertise in each of its fields. Our consulting scope encompasses everything. While establishing your requirements, our experts also help you drive the change and implement ServiceNow correctly and seamlessly. The measurable changes in IT management we’ve delivered so far speak for our capabilities. Looking for more? Connect with our experts at info@diacto.com.
