In today’s world, where speed and accuracy matter, you cannot bank on ancient HR management techniques. The manual approach can take you decades back. You also cannot expect your HR executives to make significant contributions while remaining buried under heaps of paper and answering employee leave status emails.
Therefore, you must embrace what the time and the world demand. Precisely, you must automate your HR workflows using the right platform.
That’s where the ServiceNow Human Resource Service Delivery (HRSD) model enters. It automates your HR workflows to make them more efficient.
However, knowing what to automate matters as much as automation itself to drive a strategic edge. So, let’s look at the top five HR workflows you should automate with the help of ServiceNow HSRD.
Manual HR workflows worked once. But they don’t anymore. They introduce several challenges that ruin employee experiences and lead to strategic losses. Here are some.
Automating HR workflows with ServiceNow HSRD lets you bid adieu to the above challenges. Let’s explore how.
Also called ServiceNow HSRD, it is a suite of applications that enhances employee productivity from hire to retire. The platform connects various systems and experiences across HR and the enterprise. It automates and simplifies numerous HR workflows, creating a seamless, digital experience for employees.
With all its features and functionalities, ServiceNow HSRD offers some obvious benefits such as workflow consolidation through a unified platform, consumer-grade experiences, AI-powered query resolution, and scalability.
Must Read – Revolutionize Employee Experience with Smart HR Service Delivery — Get Started Now!
Now, while automation helps, knowing what to automate helps amplify technical and strategic benefits. So, let’s discover the five top HR workflows to automate.
From onboarding and offboarding to compliance, here’s what you can generally consider to automate with ServiceNow HSRD.
The joining-moving-leaving cycle is usually the most complex for HR professionals to handle. Catering to it manually is even more daunting. Hence, automating it helps.
Automation triggers tasks simultaneously across multiple departments when a company adds a new hire. Therefore, the facility gets an alert for I-card, IT for hardware, finance for payroll, and so on. Similarly, offboarding alerts for revocation.
Most HR professionals spend up to 15 hours each week responding to employee requests, disputes, and questions, including those concerning leave and attendance.
Leverage Diacto’s expertise in the ServiceNow HRSD data model to streamline onboarding, case management, payroll & compliance
Therefore, you must also automate your leave workflows to eliminate the need for manual approvals and spreadsheet tracking. Employees can check their leave balance through a mobile app. Managers also receive instant notifications.
Besides, the system auto-synchronizes with payroll, ensuring accurate compensation.
Usually, companies have a common email ID to have a centralized view of the employee requests sent to it. Yet, it can create confusion as to who’s handling what.
Now, instead of that, you can automate case routing. ServiceNow auto-classifies and assigns tickets to the right HR professional based on the employee’s location, department, or issue’s urgency. Employees can also conveniently track their case status in real-time, minimizing the need to send and handle status update emails.
Payroll concerns and queries are usually repetitive. Although not every employee has a payroll concern every month, imagine handling hundreds of them manually.
Therefore, this is another workflow you must automate. ServiceNow HRSD lets you do that with Virtual Agent and Knowledge Management. It helps you automate answers to questions concerning tax forms, bank detail updates, etc. For the more complex queries, the system gathers the required data and routes it to a specialist.
Amidst the evolving HR landscape, managing policies, sensitive documents, etc., manually is overwhelming as well as risky from a compliance viewpoint.
ServiceNow HSRD automates e-signatures, document distribution, audit trails, and access control. By doing so, it ensures uniformity, security, and lets you stay prepared to comply with the necessary regulations.
Automating HR workflows is the new normal. Hence, it is imperative for companies looking to deliver phenomenal employee experiences while ensuring efficiency and compliance. Now, if you are an organization grappling with manual HR workflow challenges, Diacto Technologies expertise in ServiceNow Human Resource Service Delivery model and support has got you covered. Our assistance covers everything from initial consultation, identifying workflows, addressing pain points, and ensuring flawless implementation of the platform at the organizational level. So, please email us at info@diacto.com to transform your HR functions with ServiceNow.
